Haus of Montagu ships items in discreet, unbranded packaging.

We strive to ship out all orders on the same day if placed before 2 pm. In the unlikely event that our order volume surpasses our shipping capacity, your order will be processed the following working day. Our working days are Monday to Friday. Rest assured, you'll get an email or text notification once your order has been dispatched.

We'll pack your product(s) in recyclable or biodegradable packaging so you can be sure that we're doing our bit for the environment. Please pay this forward by either re-using the packaging or recycling it. Please check with your local recycling services for more information. 

All orders are shipped via Royal Mail.

 

United Kingdom

First Class Tracked - £4.99

avg. 1-2 working days

Second Class Tracked - £3.99 (FREE when you spend over £49.99)

avg. 3-5 working days

   

Europe & Channel Islands

Royal Mail Tracked - £10 

avg. 5-7 working days

Please note: All postage and packaging charges are made in GBP Sterling (£).

 

Rest of the World

 

Royal Mail International Tracked - £20

avg. 6-7 working days

Please note: All postage and packaging charges are made in GBP Sterling (£).

 

Good To Know

All orders shipped outside of the United Kingdom are subject to local taxes, import charges and clearance by customs. Unfortunately we can't pre-charge these nor can we give an estimate. Please research and consider the costs incurred before purchase. Haus of Montagu is not responsible for any charges incurred. 

Heavy items such as playroom furniture will incur extra postage costs outside of the UK. You will see this cost at checkout. 

In the event that you decline delivery for any reason or the courier is unable to reach you, resulting in the product being returned to us, we will issue a refund deducting our shipping costs. This applies even if the initial delivery was free or incurred a nominal charge; we will subtract the actual postage expenses.

Please note that if the courier destroys the item for any reason, we are unable to offer any refund.

We strive to ensure the timely and secure delivery of all orders. In the event that you do not receive your order, it is imperative that you notify us within 28 days from the date of purchase. Failure to inform us within this timeframe will result in the forfeiture of your eligibility for a refund.

After the 28-day period, we will be unable to process any refund requests, as we are unable to make a claim from our courier for loss beyond this point.

Please note that we rely on this timeframe to initiate a timely claims process with our courier service. Consequently, we will not be liable for any claims related to loss or non-delivery after the specified 28-day period.

Please note:

  • Due to the nature of some products, we reserve the right to decline orders which request delivery to certain addresses including schools and places of worship.
  • When an order is returned to us after an attempted delivery, you will receive a refund for the value of the order minus the shipping costs.
  • If you decide to order again, delivery charges will apply as normal.
  • Haus of Montagu is not responsible for any orders delayed by incorrect information given at checkout, so please ensure you enter all information correctly.